Become part of ARAG Legal Solutions Inc. as a Bilingual Customer Support Specialist in Toronto. Provide expert help to customers regarding insurance matters in this agile role.

Based in the Greater Toronto Area, this full-time position requires fluency in English and French. You will provide essential support for policy inquiries, claims, and customer complaints. Note that the position begins onsite for training and may offer a hybrid schedule afterward.

Key Responsibilities:
• Respond to customer inquiries on insurance policies and claims
• Make outbound calls for follow-ups and renewals
• Careful documentation of all customer interactions in CRM
• Deliver accurate information aligned with company guidelines
• Address complaints and escalate issues as needed

Requirements:
• Bilingual English and French essential for this role
• Previous experience (2 years) in customer service or call centre
• High school diploma minimum; higher education preferred
• Excellent verbal communication and listening abilities
• Proficient in customer management computer systems

Utilize your bilingual skills to enhance customer experiences with ARAG in Toronto.
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📌 Toronto Bilingual Customer Support Specialist (Ontario)
🏢 ARAG Legal Solutions Inc. (Canada)
📍 Ontario