CGI Edmonton is seeking a Senior Service Designer to join a multidisciplinary team supporting the design and improvement of end-to-end digital and service experiences.
In this role, you will consider the full service ecosystem, including both the user experience and the service delivery experience. You will use design research, human-centered design, and systems thinking to understand user and business needs, identify opportunities for improvement, and help shape service models that deliver measurable outcomes.
You will work collaboratively with cross-functional teams, facilitate research and co-design activities, and translate insights into practical service improvements, prototypes, journey maps, service blueprints, and implementation recommendations.
Locations
- Senior Service Designer
- Category: Digital Customer Experience
- Main location: Canada, Alberta, Edmonton
- Position ID: J0926-0996
- Employment Type: Full Time
📌 Senior Service Designer (Canada)
🏢 CGI Group
📍 Canada
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