Catholic Social Services is currently recruiting for a (40 hours/week) Settlement Counsellor in Red Deer that speak the Arabic language.

This is a temporary contract position with a contract end date of December 31, 2026.

Job Summary:

Settlement Counsellor provides comprehensive services to various groups of newcomers (e.g., refugees, children & youth, LGBTQ2S+, seniors, and other) to facilitate their successful settlement and integration process in Canada.

Job Duties:

- Provide seamless services to clients and make efficient use of time.
- Assess clients’ needs in a holistic way (e.g., assess youth’s social, recreational, and academic needs)
- Determine the types of services required for a specific group of clients (e.g., specialized services for seniors).
- Develop a comprehensive settlement plan (i.e., setting realistic and achievable goals; outlining the plan of action including appropriate supports and referrals).
- Ensure client confidentiality.
- Provide clients with practical information, cultural and social orientation to life in Canada.
- Offer supportive counseling and referrals to appropriate services (e.g., health, education, legal, etc.) helping clients navigate various systems.
- Offer interpretation/translation services as required.
- Advocate on behalf of clients with various institutions, employers, landlords, schools, etc.
- Perform regular file reviews and follow up with clients to ensure effective outcomes.
- Complete necessary documentation (i.e., completing clients’ files) and reporting (e.g., weekly/monthly reports).
- Collects client feedback (e.g., through client surveys, workshop evaluations, etc.) to track outcomes of settlement services.
- Develop and deliver group orientation sessions on relevant settlement topics (e.g., living and working in Canada).




- Meet monthly target numbers and outputs.
- Participate in professional development opportunities.
- Engage in outreach activities (e.g., ethno-cultural community groups and centres, faith organizations, educational institutions, etc.).
- Develop and maintain partnerships with other service providers to facilitate clients’ connection with the wider community (e.g., Settlement Workers in Schools, Free Play for Kids, etc.).
- Perform other related duties as assigned.

What This Job Requires:

- Diploma or degree in Human Services/Social Sciences/Social Work or equivalent
- 2 years of experience working with newcomers to Canada
- Proficient with computer software including Microsoft Office and have the ability to learn new programs
- Certification through AAISA is considered an asset
- Clear and Current Drivers Abstract
- A vehicle and valid class 5 driver's license – requirement to transport clients in your personal vehicle
- Proof of Vehicle Insurance showing $2 million liability coverage
- Proof of Vehicle Registration for insured vehicle
- Vulnerable Sector Check from local RCMP or city police detachment
- Child Intervention Record Check
- In addition to English, you are required to be fluent in Arabic language

What We Offer:

- The compensation for this position begins at $26.77 and is based on qualifications and experience.
- Benefits available when eligible.




- Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
- Growth Opportunities: apply and grow your skills within a dynamic, cutting-edge and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services: CSS is an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”

Our values are at the core of everything we do!

- Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
- Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
- Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted. Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.

📌 Settlement Counsellor (Red Deer)
🏢 Catholic Social Services
📍 Red Deer