Drive customer success as a Customer Account Manager with Newrest, focusing on strategic business development and exceptional service delivery. This role is essential in managing key client relationships while ensuring operational excellence.
You will play a critical role in implementing commercial strategies and managing all aspects of customer accounts. Collaborating with internal teams, you'll facilitate effective communication and enhance service through meticulous planning and execution. Your expertise will contribute to maintaining high levels of customer satisfaction and achieving key performance metrics.
Key Responsibilities:
• Develop and execute effective business plans for clients
• Act as the main point of contact throughout contract lifecycle
• Update and maintain operational and pricing documents
• Manage customer concerns and deliver prompt feedback
• Conduct regular reviews of customer performance with management
Requirements:
• Proven track record in customer service roles
• Robust leadership and multi-tasking abilities
• Familiarity with catering or hospitality software tools
• Excellent problem-solving skills are essential
• Understanding of budget management practices
Your leadership will help Newrest deliver unparalleled service and operational efficiency while meeting client expectations.
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