Xodus Travel Services Inc. seeks a Customer Experience Leader to drive operational excellence. This pivotal role requires a strategic thinker focused on team leadership and service improvement.
As the Team Leader, you will oversee the daily operations of the Travel Assistance and Distribution teams. With a robust background in operations management, particularly in travel or insurance, your leadership will be essential in enhancing team performance and customer satisfaction. Collaborate with cross-functional teams to advance business objectives.
Key Responsibilities:
• Manage daily operations and ensure effective service delivery
• Provide mentorship and guidance to team members
• Monitor operational performance and coach for improvement
• Align operational strategies with company goals
• Foster collaboration between departments for seamless service
Requirements:
• Bachelor’s degree in Business, Operations Management, or related field
• Minimum of 5 years of operations management experience
• 2 years in a leadership capacity, preferably in travel assistance
• Proficient in business tools and operational processes
• Knowledge of insurance industry standards preferred
Utilize your strategic leadership skills to enhance customer experience at Xodus.
#J-18808-Ljbffr