Full-time, contract (three to four months with potential extension to six months)
Position summary Reporting to the associate director, compliance and assessments, licensing, the compliance supervisor is responsible for ensuring that applicants and licensees of the College of Physicians and Surgeons of BC (CPSBC) are compliant with the legislation, bylaws, policies and standards that govern CPSBC.
The compliance supervisor leads and supports the compliance monitor team to process complex applications, support the provisional class of licensure, review and follow up on responses on the annual licence renewal form, conduct regular licensee file review audits, respond to general queries from licensees usually related to scope of practice or change in scope of practice and currency in practice requirements, support both licensure and associate physician accreditation assessments, and support files that need to be referred to the Licence Committee.
This role will also support the development and maintenance of policies, standards, and processes, along with CPSBC and departmental projects.
Duties and responsibilities Duties include but are not limited to the following:
human resource management (with input from the associate director, compliance and assessment, licensing): undertake regular meetings with staff
provide direction, support, training, mentoring and oversight to staff members as appropriate
assign and monitor tasks as appropriate
monitor and provide input and feedback on staff performance
promote teamwork and collaboration

lead and support processing complex applications: review applications and obtain relevant documents relating to matters such as, but not limited to, remedial activities, complaints, and investigations
create agreement and authorization forms as required, and conduct necessary follow-up and monitoring
support team with reviewing and summarizing significant and complex information into meaningful correspondence
review and approval of straightforward applications
identification and escalation of complex applications
monitor, identify, and follow up on files referred to the Licence Committee
generate both operational and ad hoc reports as required

lead and support monitoring the provisional class of licensure: ensure listed requirements of licensure are being met within given time frames
ensure adequate follow-up is occurring where listed requirements are not being met, including corresponding with licensees and health authorities
monitor, identify, and follow up on files referred to the Licence Committee
draft general correspondence for the associate director and/or deputy registrar, licensing




liaise with UBC on the BC Physician Integration Program
generate both operational and ad hoc reports as required

lead and support the annual licence renewal form development, implementation, and follow-up liaise with other CPSBC departments for work associated with the annual licence renewal
lead testing and communication
notify licensees of penalties and status changes imposed due to non-completion of form
run weekly reports and review responses provided by licensees to determine whether additional information is required
coordinate corresponding with licensees via mail, email and telephone to obtain specific details and to advise them of CPSBC Bylaws and policies
lead the necessary follow-up and monitoring
draft general correspondence for the associate director and/or deputy registrar, licensing
generate both operational and ad hoc reports as required

lead and support the team to conduct regular file audits and to provide overall support to licensees conduct licensure file review audits to ensure compliance with legislation, bylaws and policies
answer general licensure questions
liaise with other departments/organizations
manage complex case files and escalations
ensure file errors are corrected in a timely and accurate manner
provide recommendations and implementation oversight of any policy and process changes to increase accuracy
support team with reviewing and summarizing significant and complex information into meaningful correspondence
draft general correspondence for the associate director and/or deputy registrar, licensing
generate both operational and ad hoc reports as required

licensure and associate physician accreditation assessments: provide administration and coordination support for assessments, preparation of materials for review for Licence Committee, and follow-up actions as needed

review draft templates for assessments, communications to licensees/assessors/partners, pre/post materials for Licence Committee
monitor compliance with requirements
draft general correspondence for the associate director and/or deputy registrar, licensing
generate both operational and ad hoc reports as required

other duties include but are not limited to the following:



participate in the development and recommendation of changes to policies, standards, procedural descriptions or summaries
identify issues for discussion at department meetings
draft and respond to routine correspondence
confer with Health Insurance BC (MSP) to resolve data transmission issues
lead and/or assist with special projects related to the licensing department
coordinate existing or improved procedures with IT
assist with calculating departmental statistics and reporting
represent the licensing department with IT project development and implementation
liaise and offer advice to CPSBC staff regarding independent practice as necessary

Skills and qualifications Required skills and qualifications include:
minimum of two to four years of relevant regulatory experience or equivalent combination of education and experience
minimum of two to four years of people leadership experience with a proven ability to mentor, motivate and develop staff
bachelor’s degree, or higher, is preferred or the equivalent in experience and qualifications
knowledge of CPSBC policies and procedures is an asset
understanding of the Royal College of Physicians and Surgeons of Canada and the College of Family Physicians of Canada, for both scope of practice and examination application process, timelines, and format is an asset
understanding of international medical graduates and acceptable pathways for licensure is an asset
strong analytical skills with the ability to seek out and offer solutions to complex compliance issues
exceptional organizational and communication skills, along with a keen attention to detail, to manage a high volume of work and set work priorities
ability to work independently, and as a team player, in a quick-paced environment
strong working knowledge of Microsoft Office applications including Access, Word, and Outlook
intermediate or advanced Microsoft Excel working knowledge
familiarity with scientific/medical language is an asset
excellent oral and written communication skills
proven ability to perform multiple tasks, balance continuous demands and priorities and meet deadlines
strong interpersonal skills
ability to maintain a calm demeanor during busy or stressful times
ability to exercise good judgment in recognizing scope of authority and protecting confidential information a must
initiative and strong problem-solving skills
ability to exercise tact and discretion when handling sensitive and/or confidential matters
The compensation range for this position is based on an annual salary of $72,827 to $91,034 per year.

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📌 Compliance Supervisor, Licensing (British Columbia)
🏢 CPSBC Careers
📍 British Columbia