Join the City Hall team as an Application Support Specialist, focusing on SharePoint and Microsoft 365 in a hybrid setting. Deliver effective solutions and service to enhance user experience.

This position requires a strong background in application support with three to five years of experience in enterprise environments. Your expertise in SharePoint site administration and ITSM tools like ServiceNow will help manage incidents and resolve technical issues. Collaborate with cross-functional teams and strengthen documentation for consistent service delivery.

Key Responsibilities:
• Resolve SharePoint service requests according to SLAs
• Enhance user experience through effective communication
• Perform ongoing administration of SharePoint configurations




• Support site migrations and post-deployment stabilization
• Maintain support and knowledge base documentation

Requirements:
• 3-5 years of application support experience
• Experience using ITSM tools like ServiceNow
• Strong understanding of Microsoft 365 and SharePoint
• Proven incident management and resolution skills
• Relevant diploma in Computer Science or IT

Apply your technical expertise and communication skills to ensure top-notch user support in this energetic role.
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📌 Application Support Specialist for SharePoint (Ontario)
🏢 Source Code
📍 Ontario