Elevate branch performance as a Supervisor of Branch Operations at Mitten in Ottawa, Ontario. Focus on customer service leadership, operational planning, and effective communication across teams.

This role demands accountability for the smooth operation and administration of the branch. You will ensure compliance with national standards while prioritizing customer satisfaction and service quality. As the operational control point, you will lead Customer Service Representatives and collaborate with the Warehouse leaders to streamline order fulfillment processes and manage inventory efficiently.

Key Responsibilities:
• Supervise and develop customer service staff
• Ensure consistency in service delivery
• Oversee inventory management and accuracy




• Approve purchase orders within authority limits
• Document customer interactions in CRM systems

Requirements:
• 3–5 years in customer service management or operations
• Proven leadership skills in a fast-paced setting
• Strong organizational and planning abilities
• Experience with financial and inventory controls
• Bilingual in French and English

Join Mitten and lead your team toward exemplary operational success and customer satisfaction in Ottawa.
#J-18808-Ljbffr

📌 Mitten Branch Operations Supervisor (Quebec City)
🏢 Cornerstone Building Brands
📍 Quebec City