Join Halwell Dumfries Mutual as an IT Systems Administrator, where your expertise drives operational excellence. This full-time role combines technology administration with user support in a hybrid work environment.

In this position, you will support and enhance the organization’s technology platforms under the direction of the Staff Site Reliability Engineer. Your role will include troubleshooting issues, configuring systems, and facilitating communication with vendors. You should bring a robust understanding of platforms like Microsoft 365, while enhancing user workflows and overall efficiency.

Key Responsibilities:
• Provide on-site technology assistance to employees
• Coordinate escalations for unresolved issues
• Optimize application configurations and workflows




• Engage with business leaders for operational improvements
• Maintain explicit documentation for technical processes

Requirements:
• Diploma or certification in IT or related fields
• Experience in systems administration or SaaS support
• Knowledge of Zendesk, SharePoint, and similar platforms
• Understanding of networking and cloud technologies
• Direct experience in user-facing technical support

Leverage your skills in a supportive environment focused on community impact and continuous improvement.
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📌 Halwell Dumfries Mutual IT Administrator Role (Ontario)
🏢 HD Mutual Insurance
📍 Ontario