Join FortisBC as the Payments and Collections Manager and oversee all payment processing and collections efforts. This role emphasizes operational excellence and requires a focus on customer service.

In this managerial position, you will lead a dedicated team committed to optimizing payment processes and resolving customer disputes. Your ability to implement best practices will enhance operational efficiency and strengthen relationships across departments. Your efforts directly align with FortisBC’s mission of delivering energy solutions sustainably while fostering a culture of respect and innovation.

Key Responsibilities:
• Lead workforce planning and performance management initiatives
• Enhance service quality by implementing effective processes




• Ensure daily operations achieve service levels and minimize bad debt
• Manage complex payment issues while ensuring compliance
• Strengthen partnerships across teams for service improvement

Requirements:
• Bachelor’s degree in finance, accounting, or related field
• 5 years of managerial experience in a related capacity
• Valid BC Driver’s License
• Skills in managing budgets and vendor relations
• Robust commitment to workplace diversity and inclusion

Support FortisBC’s mission while ensuring customer satisfaction in your leadership role.
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📌 Collections and Payments Leadership Role (British Columbia)
🏢 FortisBC
📍 British Columbia