About RoamRoam is the Canadian leader in the emerging car subscription marketAbout RoamRoam is the Canadian leader in the emerging car subscription marketSince launching in 2020, we've grown rapidly and are now expanding with the vision of becoming the modern automotive group, offering subscriptions, leasing, sales, and fleet management for both consumers and businesses. Our mission is to improve the way people access and own cars because we believe mobility is an essential part of modern life.Roam is backed by world-class investors including Mantella Venture Partners and Mistral Venture Partners. Roam is profitable, growing quick, and headquartered in Toronto, Canada, with operations across Ontario.The automotive industry is undergoing a massive transformation, from electric and autonomous vehicles to entirely new mobility models like ours. It's an exciting time to be shaping the future of transportation in Canada.Visit Roam's website for more information: https://roam.Auto/The Customer Support Agent isOne of the first points of contact and the voice of our customers inside the company, surfacing insights that help internal stakeholders better serve themCustomer facing and directly responsible for delivering a best-in-class, welcoming experience to every Roam subscriber, day to dayComfortable working in a fast-paced environment and able to juggle multiple priorities appropriatelyIn person 5 days a week at our Etobicoke locationYou will be responsible forResponding to inbound customer inquiries across phone, email, and chat and in person, with a professional and personable mannerBooking and confirming customer appointments for vehicle pickups,



drop-offs, and service needsGreeting customers upon arrival at the service drive and accurately documenting vehicle concerns, service history, and requested repairs or maintenanceServing as the primary liaison between customers, sales, and operations to ensure clear communication throughout the subscription processScheduling service appointments via phone, email, and online platforms while optimizing Roam workloadCollaborating with the billing team by up with customers on outstanding invoices (related to damages, mileage overages, overdue payments)Triaging vehicle issues and roadside queries, and escalating to the appropriate team when neededCapturing customer feedback and improvement requests, and sharing them with the broader teamCoordinating with the operations team to ensure all customer requests and issues are completed dailySupporting new customer onboarding, including walkthroughs, document collection, and account setupHelping keep the front of house welcoming, accessible, and organized for incoming customersAssisting the Customer Experience Manager with reporting, documentation, and continuous improvement initiativesIdeal candidates haveEnthusiasm for helping people, and a thoughtful,



personal approach to problem solvingStrong written and verbal communication skillsAttention to detail and reliable time managementAvailability during peak seasons (summer holidays, spring break, winter holidays)The ability to adapt and reprioritize when things change or emergencies come upAt least 1 year of post-secondary education or equivalent experience1 to 2 years in a customer service facing roleA highly motivated, proactive, "get it done" attitudePeople best for this role have previously worked as, or have experience using, the followingA retail sales associate in a high-volume, customer-facing environmentA customer service representative at a dealership, rental agency, or similarA call centre or contact centre agent comfortable using digital tools and workspacesA customer-facing administrator or coordinatorA front desk or guest services associate in hospitalityComfortable using Zoho, Zendesk, or other similar CRMsOur team cultureWe're a tight knit, ambitious team led by experienced entrepreneurs and operators. We thrive on solving complex problems, moving fast, and delivering a remarkable customer experience. We also offer a comprehensive benefits plan and 4 weeks of paid vacation.We ValueCollaboration and kindnessExtreme ownershipCuriosity and a growth mindsetFocus and resilienceA sense of humourCompensation$50,000 to $55,000 per year, depending on the candidate's experience.Roam is an equal opportunity employer. We welcome applications from candidates of all backgrounds, and we're happy to accommodate any part of the hiring process on request.#J-18808-Ljbffr

📌 Bilingual Customer Support Agent - En/Fr (Winnipeg)
🏢 Boyd-Autobody-
📍 Winnipeg