Elevate healthcare IT services as an Intermediate Specialized IT Consultant at 56 Wellesley Street West. This role offers a full-time onsite opportunity, focusing on Microsoft applications and client support processes.

In this role, you will assist 177 HRIS clients by providing tier 2 support for crucial applications, ensuring accurate payroll and system functionalities. Your well-honed skills in triaging incidents and managing requests will directly contribute to enhanced service levels across the healthcare sector.

Key Responsibilities:
• Offer daily support through Footprints ticketing system
• Manage urgent service requests with quick response times
• Act as a liaison among tech specialists and users




• Diagnose application issues and conduct root cause analysis
• Adhere to service management processes and recommend enhancements

Requirements:
• Experience with Microsoft Outstanding Plains 2016, 2018
• Minimum 5 years of client support and service management
• Familiarity with Footprints Ticketing Application
• 2+ years working in healthcare preferred
• Excellent verbal and written communication

Utilize your IT expertise to make a meaningful impact in client service and support.
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📌 Intermediate IT Consultant for HRIS Support (Ontario)
🏢 Source Code
📍 Ontario