Join Roam as a Customer Experience Agent, offering top-notch service to our subscribers in Etobicoke. Your role is vital in enhancing customer satisfaction within the car subscription domain.
You will engage directly with Roam’s clients, responding to inquiries and managing appointment schedules efficiently. As the initial contact point, your responsibilities include greeting customers, documenting vehicle concerns, and triaging issues that arise. Working closely with both the sales and operations teams ensures smooth communication throughout the customer journey.
Key Responsibilities:
• Address customer questions through multiple platforms
• Schedule and confirm service appointments smoothly
• Record service history and customer feedback systematically
• Coordinate with operations for timely issue resolution
• Assist in onboarding recent customers with walkthroughs
Requirements:
• 1-2 years of customer service experience needed
• Strong organizational and time management skills
• Exceptional communication abilities in both writing and speaking
• Experience with CRM tools like Zendesk preferred
• Flexibility to adapt during busy times
Bring your customer service expertise to Roam and help shape the future of transportation in Canada.
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