Answer incoming calls efficiently and professionally using active listening
Provide accurate and detailed responses to phone inquiries
Provide technical support for tools through testing, troubleshooting, and problem solving
Answer emails quickly and professionally with accurate information
Follow up on pending requests to ensure timely responses
Escalate outstanding issues to the Supervisor
Deliver memorable interactions using the STAR qualities: Seamless, Trustworthy, Attentive, and Resourceful
Log calls and emails in JIRA
Participate actively in daily management meetings focused on processes and improvements
Learn new processes and procedures
Work rotating Monday-to-Friday shifts from 9:00 to 17:00
Resolve difficult calls and manage expectations using training tools such as Stellar Service
Requirements 2 to 3 years of customer service experience, preferably in financial services or insurance
Strong communication skills
Resourcefulness, analytical thinking, and robust organizational skills
Ability to solve problems and manage multiple priorities simultaneously




Advanced proficiency in French and English
Ability to work rotating Monday-to-Friday shifts from 9:00 to 17:00
Core Competencies Demonstrates strong customer service capabilities with a focus on problem-solving, effective communication, and technical support. Proficient in managing inquiries and delivering exceptional service in both French and English within a financial services or insurance context.
Highest-signal resume keywords Customer Service Experience
Technical Support
Bilingual Proficiency in French and English
Problem Solving
Organizational Skills
ATS Optimization Keywords Hard Skills Technical Support
Problem Solving
Active Listening
Call Logging in JIRA
Email Communication
Soft Skills Strong Communication Skills
Resourcefulness
Analytical Thinking
Organizational Skills
Industry Keywords Financial Services
Insurance
Customer Service
Tools & Technologies JIRA
Stellar Service

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📌 Client Service Representative (Quebec City)
🏢 Jobtailor
📍 Quebec City