The City of Mississauga is seeking an Information Specialist for 311 operations. This role gathers, clarifies and translates call types into knowledge base content, and leads development of trainings for Customer Service Advisors, including blended learning approaches and diverse methodologies to engage and sustain learning within the 311 Citizen Contact Centre.
Responsibilities include creating training materials, refreshing sessions, process mapping, and coordinating with internal teams to
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📌 Knowledge & Training Specialist — 311 Information (Ontario)
🏢 City of Mississauga
📍 Ontario
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