Join Toromont as the Customer Experience Lead and champion customer satisfaction initiatives. Ensure alignment with the company's operational leaders.
This role at Toromont in Concord is designed for someone passionate about enhancing the customer experience through strategic leadership. You will track KPIs, facilitate data analysis, and directly manage improvement projects to ensure the organization's dedication to customer care is unwavering.
Key Responsibilities:
• Report on customer loyalty KPIs and best practices
• Manage data analysis for improved operations
• Collaborate with different teams to enhance customer initiatives
• Complete quarterly branch assessments and drive necessary changes
• Oversee the you’re appreciated employee program
Requirements:
• Bachelor’s degree in marketing preferred
• 3-6 years in customer experience or related fields
• Exceptional communication and analytical skills
• Proficient with Microsoft 365 applications and CRM tools
• Ability to travel one week per month
Drive positive customer interactions through effective leadership and strategic customer experience management at Toromont.
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