Elevate guest interactions as a Reservation Agent at Loden Hotel, a luxury boutique hotel in Vancouver. Focus on personalized service while managing reservations, inquiries, and guest experiences.

The Loden Hotel, part of Wentworth Hospitality Group, seeks a Reservation Agent dedicated to enhancing guest experiences with 3+ years in customer service or hospitality. You will manage reservations, answer inquiries, and collaborate with various departments to ensure seamless service delivery. Your expertise in attention to detail and communication will greatly impact guest satisfaction.

Key Responsibilities:
• Manage guest reservations and integrate booking systems
• Assist guests with reservation changes and cancellations




• Provide detailed answers regarding services and amenities
• Record guest information and process payments accurately
• Collaborate with teams and manage group bookings

Requirements:
• High school diploma with post-secondary courses
• 3+ years in customer service or hospitality
• Excellent phone etiquette and communication skills
• Solid computer skills, including Microsoft Office
• Valid driver's license required

Bring your hospitality skills and attention to detail to the Loden Hotel team in Vancouver.
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📌 Guest Experience Reservation Agent (British Columbia)
🏢 Amacon
📍 British Columbia