Drive innovation in customer support as OpenAI's Support Delivery Lead, crafting a top-tier engineering team in a remote setting.

Your role focuses on resolving complex technical challenges for enterprise clients. As part of OpenAI’s User Operations team, you will establish and scale the support engineering team, directly engaging with enterprise accounts and collaborating with various internal teams. This role allows you to build organizational knowledge, develop excellent customer relationships, and operationalize solutions to enhance overall service delivery and efficiency. Key Responsibilities:

- Lead and develop a team of troubleshooting experts
- Partner with product and engineering teams for issue resolution




- Implement learnings from escalated issues into scalable processes
- Ensure 24×7 global support coverage for critical issues
- Foster solid partnerships with customers for their success Requirements:
- Minimum 6 years in technical support management
- Over 10 years in software engineering or technical support
- Experience fostering high-performing engineering teams
- Deep technical expertise in app development or infrastructure
- Track record of impactful automation in support processes Empower customers and enhance service delivery as you lead at OpenAI.

📌 Support Delivery Lead – OpenAI Remote (Ontario)
🏢 Bilinguallink
📍 Ontario