As a Technical Support Analyst for the Avigilon Alta suite, you serve as a pivotal connection point between complex cloud-based security platforms and our installation partners. In this role, you will analyze and resolve technical challenges spanning cloud software, mobile applications, and physical hardware wiring to help ensure our video and access control systems maintain optimal performance

At Motorola Solutions, everything starts with our people, and we empower team members to bring their authentic selves to do their best work. You will join a collaborative technical team that values continuous learning, proactive support, and customer impact. Bachelor’s degree or equivalent practical experience

Omnichannel Technical Resolution

Analyze and resolve complex technical inquiries across phone, email, chat, web portals, and messaging channels

Proactively manage the lifecycle of customer support cases within the CRM to help ensure seamless escalations and transparent communication

Guide in office installation partners remotely through technical deployment challenges and hardware wiring inquiries

Knowledge Generation & Lab Mastery

Drive Knowledge-Centered Service (KCS) practices by creating, refining, and sharing knowledge base content to enable self-service options

Utilize on-site lab facilities and pre-release software environments to test, isolate, and master hardware and platform features

Maintain accurate troubleshooting logs to document issue resolution steps and systemic edge cases

Cross-Functional Collaboration

Collaborate across internal messaging and meeting tools with product management, engineering, and sales teams to communicate user feedback





Participate in deep-dive training sessions led by senior escalation staff and engineering teams to expand technical capabilities

Gather partner insights to inform ongoing system reliability and software platform enhancements

Technical Expertise

Cloud Platform & Hardware Troubleshooting to analyze SaaS access control systems, video management platforms, and associated wiring or integrations

Mobile & Network Ecosystem Support to resolve app connectivity, wireless lock communications, and system integration issues

Technical Communication to convey complex system architecture concepts clearly to technical partners and end-users

Professional Experience

Technical Case Management using CRM tools to systematically track, resolve, and document customer cases

Cross-Functional Communication to partner effectively across engineering, product teams, and external technical installers

Operational Adaptability to support shift-based schedules assisting a global network of partners

Benefits

Flexible work models

Paid time off

Paid parental and family leave

Health care benefits

Global wellness resources

Employee assistance programs

Rotation programs

Mentor relationships

Learning and development opportunities

Retirement benefits

Employee bonuses

Stock grants & employee stock purchase plans

Technical support or customer service experience1+ years of experience in Technical Support or Customer ServiceLegal authorization to work in Canada is requiredHigh School Diploma or higherIf you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our teamTechnical certifications such as CompTIA A+ or CCNAExperience supporting access control systems or video management softwareWorking knowledge of Windows Server administration and network configuration

📌 Technical Support Analyst (Hybrid) (Winnipeg)
🏢 Motorola Solutions
📍 Winnipeg