Elevate your career by joining OSL Retail Services as a Technical Support Specialist. This role combines post-sales training and technical support with substantial travel throughout Canada.
Responsible for training customers and partners on product use, you will play a vital part in our Service Operations team alongside the Service Operations Manager. Your primary focus will be on resolving post-sales technical issues and preparing pre-sales resources, ensuring enhanced customer experiences with our technology solutions.
Key Responsibilities: • Train partners on product solutions, providing ongoing support • Log and escalate technical issues for resolution • Collaborate with sales teams on training needs • Conduct demonstrations at trade shows and customer presentations • Maintain regional support for installed digital signage
Requirements: • Post-secondary degree in IT or Computer Science preferred • 3-5 years experience in technical training and support • Ability to analyze and diagnose technical issues • Strong interpersonal skills and time management • Knowledge of Microsoft Office applications
Bring your expertise to OSL and contribute to cutting-edge customer solutions!