Responsibilities: Extracts information from Water Management and Collection System (WMACS) to verify property address and account number on receipt of requests for New Service Reports from the Department of Public Works, lawyers, owners, agents, etc.

Arranges inspection appointment for customers and prepares comments card for re: rating by Inspection Unit.

Updates account on Tax Management and Collection System (TMACS)/Water Management and Collection System (WMACS) and calculates new bills.

Prepares current accounts for Metered/Flat Rate premises using Inspector''s reports to calculate billings.

Calculates and issues supplementary bills.

Answers telephone and counter enquires regarding new water/tax applications and billings, meter and rate requests, recent accounts, supplementary bills, assessment review, penalties, discounts related to tax bill etc.

Prepares service orders.

Calculates and prepares new Flat Rate billings.

Initiates tax/water account updates containing premises address, account number, transaction code, terms involved, reason for cancellation and forwards the information to supervisor.

Updates Metered/Flat Rate Water accounts and Sewage Cross Reference File in Water Management and Collection System (WMACS).

Searches and verifies records for the issuance to tax/water certificates, checks journal entries regarding charges, payments, etc.

Processes credit balances for tax and water accounts.

Prepares entries to correct account balances.

Calculates, verifies, and processes realty tax adjustments.

Sets up, balances and updates tax assessment prior to the levy of taxes.





Issues agent agreement forms where owner is not the occupant.

Prepares letters for invalid agent agreement forms received.

Key Qualifications: Your application must describe your qualifications as they relate to: Experience performing various clerical and administrative office support duties in a financial/corporate environment.

Experience in a customer service environment dealing directly with the public, in person, by phone, and by email.

Experience with Microsoft Office (e.g.

Word and Excel) and/or revenue management systems such as Tax Management and Collection Systems (TMACS) and Water Management and Collection Systems (WMACS).

You must also have: Excellent organizational, analytical and multi-tasking skills with the ability to meet deadlines and assess priorities.

Knowledge of legislation, regulations, bylaws, policies and procedures that relate to the Certificates and Ownership/Mailing address.

Interpersonal skills and the ability to deal effectively with all levels of staff, councillors, the public and external contacts in person, by telephone/fax and in writing.

Excellent communication skills with the ability to compose correspondence and memoranda.

Ability to exercise independent judgement and discretion in dealing with confidential operational matters and management staff.

Ability to work independently with minimal supervision, prioritize work schedules and complete assigned duties within timelines.

Ability to plan and organize appointments, meetings, etc.

Ability to create and format reports and correspondence.

📌 REVENUE CLERK 4 (COLLECTIONS) (Toronto)
🏢 City of Toronto
📍 Toronto