- Summary of Duties
- - Supports with the development of UKG Pro WFM training plans and strategies.
- Facilitates the dissemination of this content via multiple different pathways, including: live seminars, virtual presentations, drop-ins, roadshows, and in office kiosks or stations.
- Provides users with ongoing assistance to address any system queries and/or scheduling procedures.
- Effectively delivers information to employees at every level of the organization with respect and clarity.
- Maintains and updates all training documentation to reflect the most recent software releases or upgrades.
- Reinforces scheduling best practices with confidence and consistency, especially in high-pressure situations.
- Preserves the data integrity of UKG Pro WFM scheduling and timekeeping system.
- Works in a team environment and collaborates with multiple stakeholders to ensure alignment between software training and operational goals.
- Contributes to departmental projects as required, assisting with preparation, implementation, and stabilization.
- Experience with transitioning from one software system to another considered an asset.
- Experience working with Kronos Workforce ESP considered an asset.
- Experience with HR processes, workforce planning, and/or clinical operations considered an asset.
- Experience working with UKG Pro WFM is strongly preferred.
- Proficient with Microsoft Office 365, Zoom, and Learning Management Systems (LMS).
- Ability to think independently and demonstrate good problem-solving skills.
- Excellent organizational skills; must be able to handle multiple priorities simultaneously in a fast-paced environment.
- Excellent verbal and written communication skills.
- One year of experience in software training or education is required.
- Minimum two years’ experience working in healthcare; additional experience in scheduling strongly preferred.
- College Diploma in a health-related field or equivalent required.