Lead customer service excellence at PetSmart as a Key Holder. This role focuses on both enhancing the pet parent experience and developing team members in a customer-centric retail setting.
As the Retail Customer Service Lead, you will oversee the store’s daily operations and ensure that high standards of service and safety are met. Emphasizing associate development, you'll provide training, feedback, and mentorship to uplift team performance. You will also manage customer interactions, making sure that every pet parent's visit is enjoyable.
Key Responsibilities:
• Oversee daily store operations and associate task management
• Lead training and mentoring sessions for associates
• Handle customer inquiries and resolve concerns




• Promote store events and pet adoption initiatives
• Ensure compliance with health and safety policies
Requirements:
• At least 2 years of retail experience focused on customers
• Preferred leadership experience in retail
• Available for a flexible, full time schedule
• Strong organizational and communication skills
• Ability to remain composed under stress
Create memorable experiences for pet parents while leading a dedicated team at PetSmart fostering a passion for pets.
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📌 Key Holder - PetSmart Customer Service Lead (London)
🏢 PetSmart Store Support Group
📍 London