Become the front line of support at Reena as an IT Service Desk Analyst in Thornhill, ON. Provide top-notch technical assistance remotely and in-person for hardware and software issues.This full time role is essential for maintaining support systems and ensuring smooth operations at Reena. As a Tier 1 analyst, you will troubleshoot desktop, mobile, and network issues, all while delivering outstanding customer service. Strong communication skills and professionalism are paramount in this position.Key Responsibilities:- Offer prompt support for hardware and software problems- Troubleshoot desktops, laptops, and network connectivity issues- Monitor and manage tickets using the Service Desk tool- Liaise with external vendors on support requests- Provide first-line support for Windows-based serversRequirements:- 2 years college diploma in related field- 1–2 years’ experience in IT Service Desk- Familiarity with Active Directory and Microsoft Exchange- Excellent communication and problem-solving skills- Commitment to ongoing professional developmentBring your technical skills and customer service expertise to support Reena’s mission in Thornhill.#J-18808-Ljbffr

📌 Edmonton It Service Desk Analyst - C$47,000 A Year (Winnipeg)
🏢 Express Scripts Canada
📍 Winnipeg