Support donor engagement as a Donor Care Associate with Children Believe. Deliver exceptional service across multiple channels in this hybrid role, enhancing supporter retention and satisfaction.
As a Donor Care Associate at Children Believe, you will be the primary contact for current and potential supporters. This role requires a focus on delivering top-notch customer service, handling inquiries, and processing donations. You’ll also engage in proactive retention strategies while ensuring accurate data management and correspondence.
Key Responsibilities:
• Handle inbound calls, emails, letters, and messages effectively
• Process donations and manage account updates
• Achieve goals in service standards and performance metrics




• Maintain quality assurance for communications and data
• Conduct follow-up calls to strengthen donor relationships
Requirements:
• Two years in a customer service or call center role
• Strong communication skills in English
• Experience with complaint resolution and empathy
• Basic proficiency in MS Office and databases
• Willing to work flexible schedule and overtime as needed
This position is essential for nurturing supporter relationships and ensuring a positive donor experience.
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📌 Donor Care Associate at Children Believe (Markham)
🏢 Children Believe
📍 Markham