The Intake Coordinator is responsible for the processing of sick leaves including initiating Short Term Disability (STD) claims, applications for Long Term Disability (LTD), occupational claims and applications for HOOPP free accrual. The Coordinator provides hands on, consistent support to ensure accurate and timely administration of sick leaves with necessary and accurate documentation and reporting. This includes completion of STD/LTD Employer statements, providing earnings information and eligibility information to the long term disability carrier and external insurance companies. This requires working closely with members of the HSW Ability & Attendance team, HR Shared Services, HR Services, Labour Relations, and other stakeholders as required.

Qualifications

1. Community College - Disability Management or Human Resources Management

2. 1-3 years experience in Human Resources required

3. Experience working in a large unionized multi-site environment

4.



Strong understanding of the Employment Standards Act, a robust ability to interpret the Collective

Agreement language and the ability to review and understand policies and procedures within the

organization

5. Experience in customer service role written and verbal communication skills

6. Proficiency with MS Office and HRIS

7. Excellent abilities in critical thinking, problem analysis, and solution development

8. Ability to handle stressful issues and communicate with a variety of people and situations in a courteous, professional manner

9. Ability to work with tact, diplomacy, and confidentiality

10. Ability to work independently, organize and establish priorities and ensure project and task deadlines are met

11. Excellent communication (verbal and written) and interpersonal skills

📌 Intake Coordinator (Canada)
🏢 Hamilton Health Sciences
📍 Canada