Elevate Physio and Rehab is a welcoming and patient-focused multidisciplinary clinic committed to providing high-quality rehabilitation and wellness services.
Our team works collaboratively to deliver personalized care tailored to each patient’s individual needs and goals.
We provide a supportive workplace where healthcare professionals work together to help patients improve mobility, function, and overall well-being.
We value professionalism, compassion, teamwork, and exceptional patient care.
We are looking for motivated individuals who share our commitment to creating a positive experience for every patient who walks through our doors.

Job Responsibilities

We are seeking a reliable, organized, and friendly Administrative & Physiotherapist Assistant to join our clinic. This position combines front-desk administrative responsibilities with hands-on support for our physiotherapists and patients.

Administrative Responsibilities

- Greet patients in a professional, friendly, and welcoming manner.
- Answer phone calls, respond to inquiries, and schedule or reschedule patient appointments.
- Manage patient check-in and check-out efficiently.
- Maintain accurate and confidential patient records.
- Process payments, issue receipts, and assist with billing and insurance-related documentation.
- Communicate with patients regarding appointments, treatment schedules, and general clinic information.
- Maintain an organized reception area and assist with general office duties.
- Coordinate with physiotherapists and other clinic staff to ensure smooth daily operations.
- Follow clinic policies regarding patient privacy, confidentiality, and workplace safety.

Physiotherapist Assistant Responsibilities

- Assist physiotherapists with patient flow and preparation for treatment sessions.
- Prepare, clean, and organize treatment rooms before and after each patient.




- Set up treatment equipment and supplies as directed by the physiotherapist.
- Assist with approved treatment activities and exercises under the direction and supervision of a registered physiotherapist, within the assistant’s scope of practice.
- Help patients safely use exercise and rehabilitation equipment as directed.
- Clean and disinfect treatment tables, equipment, and frequently used clinic areas according to clinic procedures.
- Monitor supplies and notify management when clinical or office supplies need to be replenished.
- Provide patients with courteous and compassionate assistance throughout their visit.
- Immediately communicate patient concerns, changes, or difficulties to the supervising physiotherapist.
- Perform other administrative and clinic-support duties as required.

Skills

- Proven experience as a receptionist or in a medical office environment, demonstrating excellent organizational skills.
- Familiarity with Walnut EMR would be an asset
- Exceptional office experience including managing multi-line phone systems, front desk operations, and administrative tasks.
- Ability to work efficiently in a fast-paced setting while maintaining attention to detail and professionalism.
- Excellent communication skills for interacting confidently with patients, staff, and healthcare providers.
- Prior experience supporting physiotherapy treatments is highly valued but not required, training will be provided.

This role is perfect for motivated individuals eager to contribute to a supportive healthcare environment while developing their administrative skills in a rewarding setting. We value energetic team players who thrive on making a difference every day!

Previous experience in a physiotherapy, rehabilitation, chiropractic, massage therapy, or multidisciplinary clinic is an asset.

Pay: $18.00-$22.00 per hour

Expected hours: 20.0 – 40.0 per week

Work Location: In person

📌 Admin and physiotherapy assistant (Whitby)
🏢 Elevate Physio & Rehab
📍 Whitby