As a Customer Service Agent, you will be responsible for addressing our customer service issues and notifications.

The Dufresne Group is committed to investing in our team members; we offer:

- Market competitive wages;
- Excellent employee discounts;
- Career growth and continuous development;
- Respectful and family-oriented working environment with strong company values.

As the Customer Service Agent, you will:

- Provide excellent customer service to our team and our guests
- Communicate with guests by following your training resolution processes
- Contact customers through outbound queue provide updates and book deliveries and advise of delivery/technician timeframes
- Accurately opens, monitors and closes Customer Service Orders




- Accurately records Delivery Completion Data
- Complete Customer Invoicing and initiate parts ordering

As a successful candidate you will have the following:

- Be available to work days, evening and weekends as required
- Have excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect
- Good computer skills with ability to quickly learn current applications

Apply now!

Job Types: Part-time, Permanent

Pay: From $18.00 per hour

Work Location: In person

📌 Customer Service Representative (Thunder Bay)
🏢 Dufresne Furniture & Appliances.
📍 Thunder Bay