Overview

The Service & Operations Coordinator is responsible for supporting the day-to-day service and office operations of the company. This position works closely with customers, technicians, sales, vendors, and internal departments to ensure requests, orders, service calls, and daily tasks are handled efficiently, accurately, and professionally.

This is a fast-paced, hands-on position that requires strong organizational skills, attention to detail, good judgment, and the ability to manage multiple priorities. The successful candidate should be comfortable taking initiative, solving problems, and learning new processes and systems.

Duties

- Act as a primary point of contact for customers regarding service requests, questions, supplies, orders, and general inquiries.
- Communicate with customers, vendors, technicians, sales representatives, and other internal departments.
- Schedule and dispatch field technicians and assist with managing their daily schedules and workload.
- Prepare daily work assignments, tasks, and service schedules.
- Receive, process, and coordinate customer supply orders, including preparation and shipping.
- Issue service tickets, work orders, delivery slips, and other required documentation.
- Record and maintain accurate customer, service, order, inventory, and dispatch information.
- Follow up on customer requests and outstanding service matters as required.
- Assist with inventory and supply coordination.
- Prepare and maintain records, reports, and documentation for management.
- Assist with various administrative and operational tasks as required.
- Work closely with other departments to ensure information is communicated accurately and customer needs are addressed.
- Identify issues that require attention and use good judgment to determine the appropriate next steps.




- Take on additional responsibilities and projects as required to support the day-to-day operations of the company.

Requirements

- Proven experience in customer service, order processing, or related roles within a fast-paced environment.
- Robust data entry skills with high accuracy and attention to detail.
- Excellent communication skills, both verbal and written, with professional phone etiquette.
- Ability to multitask effectively while maintaining a positive attitude under pressure.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Positive judgment and the ability to make decisions when handling customer and service requests.
- Professional and confident telephone and email communication.
- Ability to manage a high volume of work while maintaining accuracy.
- Strong command of the English language, both written and verbal.
- Basic to intermediate knowledge of Microsoft Outlook, Word, and Excel.
- Comfortable learning current computer systems and processes.
- Reliable, skilled, positive, and willing to learn.
- Ability to work well independently and as part of a team.
- Previous experience in a service, dispatch, or order-processing environment is an asset, but not required.
- Knowledge of CRM or order management software is preferred but not mandatory.

If you are energetic, detail-oriented, and eager to contribute your talents to a growing organization, we encourage you to apply today.

Join us as a Service and Order Desk Coordinator and play a vital role in delivering outstanding service experiences.

Pay: $17.60-$25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Service and Order Desk Coordinator (Concord)
🏢 Toronto Division Copiers
📍 Concord