Service Dispatcher/Coordinator

Location: Brampton, ON
Job Type: Permanent, Full-Time
Salary: $55,000–$63,000 per year
Schedule: Monday to Friday | 40 hours per week | 8.5-hour shift anywhere within 7:00 AM and 7:00 PM
Work Location: On-site

About the Opportunity

Fuze HR Solutions is currently recruiting for a Service Dispatcher/Coordinator on behalf of our client, a well-established and growing organization in the transportation and service industry.

Our client has been operating for over 30 years and provides temperature-managed transportation equipment, service, and support across North America. This is an excellent opportunity for an experienced Service Coordinator or Dispatcher looking to join a stable organization with a strong, employee-focused culture.

The Role

The Service Dispatcher/ Coordinator will be responsible for coordinating and dispatching in-house service technicians and ensuring repairs and service requests are handled efficiently and on schedule.

This is a fast-paced, high-volume environment where urgent service requests are common. The successful candidate will be highly organized, customer-focused, and comfortable managing multiple priorities while maintaining accuracy.

Key Responsibilities

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Manage a high volume of inbound calls for the Service Department.

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Schedule and coordinate regular and emergency service requests.

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Dispatch and coordinate in-house service technicians based on repair requirements and priorities.

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Communicate professionally with customers and provide updates regarding service requests.

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Prepare work orders, quotes, and service documentation.





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Assist with parts requests and orders.

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Maintain accurate and up-to-date statuses for all repairs and service work.

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Follow up on open jobs to ensure timely completion.

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Coordinate with the Parts Department to support efficient repair turnaround.

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Work closely with Sales and other internal teams regarding service scheduling.

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Prioritize urgent repairs while ensuring work orders and service information remain accurate.

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Enter and maintain information within ERP and other service-related systems.

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Perform other duties as required.

What We're Looking For

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3+ years of experience in a service coordination, dispatch, scheduling, or similar role.

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Dispatching experience is required.

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Previous experience in a service and repair environment is strongly preferred.

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Experience within transportation, trucking, logistics, HVAC, automotive/truck repair, heavy equipment, roadside assistance, or a similar industry is an asset.

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Experience working in a high-volume, fast-paced environment.

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Excellent verbal and written communication skills.

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Strong customer service and problem-solving abilities.

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Highly organized with excellent attention to detail.

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Ability to prioritize multiple urgent requests and competing deadlines.

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Comfortable working under pressure while maintaining accuracy.

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Strong computer skills, including intermediate Microsoft Office and Excel.

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Ability to quickly learn and navigate ERP and other software systems.

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Self-motivated and able to work independently with minimal supervision.

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High School Diploma or equivalent.

Why Apply

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Competitive salary of $55,000–$63,000.

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Permanent, full-time opportunity.

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Medical, dental, and vision benefits after 90 days.

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RRSP matching up to $1,000 per year.

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2 weeks of vacation.

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Potential year-end performance/discretionary bonus.

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Stable organization with over 30 years of industry experience.

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Supportive, team-oriented and employee-focused workplace.

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Opportunity to join a growing organization and build a long-term career.

Important Details

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100% in office in Brampton, ON.

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Monday to Friday, 40 hours per week.

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Shift will be scheduled within 7:00 AM–7:00 PM.

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No travel required.

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Candidates must be legally eligible to work in Canada.

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Canadian work experience is required.

Interested Apply today with your updated resume. A member of the Fuze HR Solutions recruitment team will contact qualified candidates to discuss the opportunity in greater detail.

Interested Candidates are invited to send their resumes to [email protected]

#QPQC

📌 Service Dispatcher/Coordinator - Brampton (Canada)
🏢 Fuze HR Solutions
📍 Canada