POSITION SUMMARY:

Looking for a full-time front desk agent, who has scheduling flexibility. Must be available both for weekdays and weekends in the afternoons from 3pm to 11pm, four shifts a week. Located at 20 Nelson Drive, Spruce Grove, T7X 3X3, fifteen minutes drive west of Edmonton.

GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

- Customer service and hospitality minded with potential and current guests
- Team player with co-workers and management
- Accommodates guests requests during their stay.
- Register guests and assigns rooms
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, debit, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows hotel features, room locations, types of rooms available, and room rates.
- Must be sales-minded and positive. Presents options and alternatives to guests and offers assistance in making choices.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Effective handling of reservations procedures ie. In making them, modifications if needed, and cancellations.
- Proficient in computer programs, Windows based operating systems.




- Process guest check-ins and check-outs.
- Performing cashier related functions like posting charges to guest accounts, billing, and finalizing payment.
- Has proper telephone etiquette and skills on a switchboard phone.
- Reports any unusual occurrences or requests to the manager or colleagues.
- Knows all safety and emergency procedures. Is aware of accident prevention policies, and monitoring of hotel safety.
- Maintains the cleanliness and neatness of the front desk area, lobby, and breakfast room.
- Assist in light stocking of hotel supplies in the backrooms.

PREREQUISITES:

Education: High school graduate or greater. Must have good and clear command of English. Good understanding of computer programs, organizational skills, and of monetary transactions.

Experience: Previous hotel-related experience desired, or customer service or hospitality, and monetary handling experience.

Physical: Requires typing, standing, and occasional lifting of around 10lbs.

Accepting resumes only, or email resumes via Indeed.com or fax (phone hidden).

Job Type: Part-time

Pay: From $17.00 per hour

Advantages:

- On-site parking

Experience:

- customer service: 1 year (required)

Work Location: In person

📌 Permanent Part Time Front Desk Agent (Canada)
🏢 Travelodge by Wyndham Spruce Grove
📍 Canada