As a member of the store's Management Team, the Department Manager contributes to the success of the store by communicating the business objectives of the Associate Dealer to his/her team. The Department Manager is responsible for managing and leading their team in providing high quality workmanship and service through the smooth flow of merchandise from the back door to the customer.

Daily tasks will include but are not limited to:

- Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Leads by example and consistently delivers an excellent customer experience.
- Implements and follows store policies and procedures that deliver a high-quality customer experience.
- Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
- Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
- Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
- Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Assists in selecting and orientating new employees, store opening and closing responsibilities.




- Coaches and encourages team members in learning current retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
- Addresses issues and conflicts in a timely manner.
- Organizes and conducts regular department team meetings and actively participates in store management meetings.

Requirements:

- Proven experience in retail environment.
- Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
- Basic math and computer skills.
- Attention to detail.
- Certified or willingness to be certified to operate all lift equipment.
- Work experience in a Canadian Tire store, is considered an asset.
- Results-oriented individual who thrives in achieving challenging goals.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to lead and manage a team to achieve common goals in a fast-paced environment.
- Ability to motivate and coach others as well as provide feedback.
- Strong ability to plan, organize, delegate and follow up on team's activities and projects.
- Ability to find solutions to problems and make decisions.
- Ability to multitask, adapt and cope with challenging situations.

Please apply with your resume online or at the store.

We thank all the applicants for their interest in employment with Canadian Tire; however please note that only those selected for interview will be contacted.

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount

Experience:

- Cash Handling or Retail : 1 year (preferred)
- Management: 1 year (preferred)

Work Location: In person

📌 Department Manager - Cash (Kelowna)
🏢 Canadian Tire - Kelowna
📍 Kelowna