Overview

We are seeking an experienced Area Manager to oversee the day-to-day operations of an assigned portfolio of self-storage locations. Reporting to the Chief Operating Officer or designate, the Area Manager serves as the key link between corporate leadership and site teams.

This position is responsible for ensuring consistent operational standards, solid customer service, safe and well-maintained facilities, and the achievement of revenue, occupancy, and profitability goals. The Area Manager will coach and develop Site Managers and their teams, monitor performance, implement company initiatives, identify operational opportunities and risks, and promote a positive, accountable, and service-focused culture across all assigned locations.

Responsibilities

- Lead the day-to-day operations of multiple self-storage locations, ensuring each facility meets established business goals, service expectations, and operating standards.
- Conduct regular documented site visits to assess safety, cleanliness, security, maintenance, accessibility, and compliance with company procedures.
- Ensure buildings, offices, rental units, drive aisles, grounds, and common areas are clean, presentable, accessible, and free from avoidable hazards.
- Complete unit audits, inventory reviews, move-out inspections, and operational spot checks, and ensure identified issues are resolved promptly.
- Monitor facility conditions and coordinate maintenance, safety, security, and customer-access requirements with internal teams and external service providers.
- Partner with Site Managers to improve occupancy, rental revenue, ancillary sales, collections, expense control, and overall profitability.
- Coach site teams on identifying customer needs, leasing storage units, overcoming objections,



and recommending appropriate storage solutions, products, and services.
- Review budgets, expenses, revenue trends, and operating results to identify opportunities for greater efficiency and profitability.
- Develop and carry out area business plans addressing revenue growth, operations, staffing requirements, and local market opportunities.
- Conduct competitor and market research, including advertised rates, promotions, vacancy, new facility openings, and service offerings.
- Supervise, coach, motivate, and hold Site Managers and site employees accountable for performance, customer service, sales results, and operational standards.
- Assist with employee recruitment, interviewing, onboarding, training, scheduling, performance evaluations, development, and retention.
- Facilitate regular team meetings and communicate company priorities, initiatives, procedures, operational updates, and best practices.
- Ensure customers and prospective customers receive timely, professional, accurate, and solutions-oriented service.
- Resolve escalated customer concerns appropriately while protecting the company’s reputation and customer relationships.
- Support accurate customer-account administration, payment processing, reporting, move-ins, move-outs, and required documentation.
- Prepare and review daily, weekly, and periodic operational reports.
- Provide senior management with a weekly report outlining performance results, priorities, risks, actions taken, and opportunities.
- Travel regularly between assigned self-storage facilities and respond to operational requirements across the assigned area.
- Perform other related duties in support of area and company objectives.

Pay: $75,000.00-$80,000.00 per year

Benefits:

- Casual dress
- Company pension

Work Location: In person

📌 Area Manager (Markham)
🏢 EnQueue Staffing
📍 Markham