Are you an experienced automotive professional who thrives on delivering exceptional customer experiences? Join our dynamic service team in Dartmouth! We are looking for a skilled, organized, and proactive Service Advisor to serve as the key communication bridge between our clients and shop technicians.

Key Responsibilities

- Customer Engagement: Greet clients, build immediate trust, and accurately document vehicle concerns by actively listening and asking effective diagnostic questions.
- Estimate & Repair Management: Prepare clear cost estimates, explain maintenance requirements, confirm payment methods, and obtain client authorization prior to starting work.
- Interdepartmental Communication: Collaborate closely with service technicians to monitor repair progress and promptly update customers on scope changes or revised delivery times.
- Appointment Scheduling: Manage daily workflow by scheduling service appointments and efficiently handling incoming phone, email, and digital inquiries.
- Proactive Advisory: Educate clients on proper vehicle care, explain the value of preventative maintenance, and recommend additional services when appropriate.
- Issue Resolution: Handle customer inquiries, address concerns with empathy,



and deliver solutions that reinforce customer loyalty.

Qualifications & Core Competencies

- Automotive Experience: Proven track record working within the automotive service industry.
- Communication & Active Listening: Outstanding verbal and written communication skills with a strong ability to translate technical details into clear, customer-friendly terms.
- Detail-Oriented & Organized: Exceptional time management skills, capable of handling multiple active work orders independently in a fast-paced environment.
- Customer Enthusiasm: Dedicated to driving high customer satisfaction scores and delivering a welcoming, transparent service experience.
- Adaptability & Problem-Solving: Sound judgment under pressure, strong analytical thinking, and a team-first mindset focused on continuous improvement.

Why Join Us?

We offer a supportive team culture, opportunities for ongoing professional development, and a fast-paced environment where your dedication to customer care is truly valued.

Job Type: Full time

Pay: Up to $70,000.00 per year

Benefits:

- Company events
- On-site parking

Work Location: In person

📌 Automotive Service Advisor (Canada)
🏢 Portland Street Honda
📍 Canada