The ideal candidate is a senior delivery leader who can earn trust quickly, read complex organizational dynamics, challenge constructively, remain objective across vendors, anticipate risk, simplify delivery processes and lead experienced people without unnecessary intervention. Strong Agile capability is important, but judgement, influence, relationship management and delivery leadership are the primary differentiators.
Provide senior delivery leadership for a high performing, multidisciplinary team operating within a complex, highly visible, multivendor environment. The role is accountable for creating the conditions for successful delivery by building trusted stakeholder relationships, navigating organizational and vendor dynamics, proactively managing risks and issues, optimizing delivery processes, and enabling the team to perform at a consistently high level.
A defining expectation of the role is the ability to operate with political acuity and organizational neutrality, representing the interests of the program and its outcomes rather than those of any individual vendor or organization, including their own.
Your future duties and responsibilities
. Stakeholder & Relationship Leadership – Build trusted relationships across client, business, technology, leadership and vendor teams; navigate competing priorities and facilitate difficult conversations to achieve alignment and decisions.
. Multivendor Leadership & Political Acuity – Lead objectively across organizational boundaries, understand formal and informal dynamics, and resolve issues based on program outcomes rather than vendor affiliation or organizational interests.
. Risk, Issue & Escalation Management – Anticipate emerging risks, drive issues to resolution, manage dependencies and escalate effectively with clear context, impact, options and recommendations.
. Delivery & Process Optimization – Continuously improve how work flows across teams, removing bottlenecks, unnecessary process and organizational impediments while balancing speed, quality, governance and operational risk.
. High Performing Team Leadership – Protect and strengthen a mature,
high performing team by creating clarity, accountability and trust; coach leaders and team members without micromanaging or imposing unnecessary process.
. Delivery Governance & Execution – Maintain an integrated view of priorities, milestones, dependencies, releases and commitments; ensure governance forums result in decisions and actions rather than status reporting.
. Executive Communication & Facilitation – Translate complex delivery matters into clear, concise messaging; facilitate discussions across technical, business and executive audiences and drive clarity on decisions, ownership and next steps.
. Quality & Operational Awareness – Maintain sufficient technical and operational understanding to challenge assumptions, identify downstream risk and ensure quality, release readiness and operational considerations are factored into delivery decisions.
. Pragmatic Agile Leadership – Apply Agile practices where they improve outcomes, adapting to team maturity and context rather than prioritizing ceremony or strict framework compliance.
Required qualifications to be successful in this role
Key Competencies:
- Capability Importance
- Stakeholder & relationship management
- Organizational judgement
- Multivendor leadership & neutrality
- Risk, issue Identification
- Leadership of high performing teams
- Process optimization / systems thinking
- Delivery governance & dependency management
- Executive communication
- Agile/Scrum coaching & facilitation
- Technical delivery literacy
- Deep Scrum framework expertise
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications.
Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $120,000–$170,000. This role is an existing vacancy.
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is key to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
📌 Agile Program Manager Delivery Lead (Toronto)
🏢 CGI
📍 Toronto