Bemac Collision Group is a growing network of automotive collision centres serving Ottawa, Gatineau, and surrounding areas. We are committed to delivering high-quality repairs that customers can rely on, while continuously improving our processes, technology, and team.

As a multi-location organization, we offer opportunities for career growth, training, and long-term development.

Position Overview

We are currently looking for a Customer Service Representative to join our team at CSN Bemac Rockland.
This position is vacant

The role is responsible for managing incoming and outgoing customer needs.

Key Responsibilities

- Maintains records by filming invoices, debits, and credits.
- Have customers sign authorization forms, verify contact information, and collect keys upon vehicle drop off.
- Accept payments from customers regarding customer pay and deductibles.
- Protects the organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities.
- Primary phone receiver, should be answering 90% of incoming calls.
- Document and Complete paperwork for all customers dropping off and picking up vehicles.
- Book Rentals for Customers.
- Notify customers when the vehicle is ready for pickup.
- Schedule customers in for estimates as required.
- Contact the customer when the assignment is received.
- Arrange final tow to the shop when required.
- Assist in keeping reception tidy

- Follow all safety procedures and company policies
- Collaborate with team members to support efficient operations
- Perform any additional tasks as required

Qualifications & Requirements

- Bilingual French/English is required
- Customer service experience is preferred
- Automotive industry experience is an asset
- Valid driver’s license (if applicable)
- Strong attention to detail and organization




- Ability to work independently and within a team
- Strong communication skills

Work Workplace & Schedule

- Schedule: Monday to Thursday 8:00 am – 5:00 pm Friday 8:00 am – 4:30 pm

What We Offer

- Competitive compensation based on experience
- Opportunities for growth within a multi-location organization
- Ongoing training and certification support
- Stable, team-oriented work environment
- Modern tools, systems, and equipment

Career Growth Opportunities

At Bemac Collision Group, we believe in developing our team. Opportunities may include:

- Cross-training in different functions
- OEM and industry certification programs

Why Join Bemac

Bemac Collision Group is an established and growing organization with a strong presence across Ottawa, Gatineau, and surrounding areas.

You will have the support of a structured team environment, with experienced leadership and collaboration across multiple locations.

Our team takes pride in delivering high-quality repairs and continuously improving the way we work.

Equal Opportunity & Accessibility

Bemac Collision Group is committed to fostering an inclusive and respectful workplace. We are an equal opportunity employer and do not discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected characteristic under applicable Ontario laws.

We are also committed to providing accommodations for individuals with disabilities throughout the recruitment process and employment. If you require accommodation, please let us know and we will work with you to meet your needs.

Additional Information

- This position is actively hiring
- Salary range is provided in accordance with applicable pay transparency practices
- Only candidates selected for an interview will be contacted

📌 Customer Service Representative (Canada)
🏢 Bemac Rockland
📍 Canada