SPA MANAGER – HAND & STONE NEWMARKET

Be the Difference. Lead the Experience. Grow With Us.

Hand & Stone Newmarket is seeking a dynamic, driven, and people‑focused Spa Manager to lead our growing team of RMTs, Estheticians, and Spa Associates. As the owner‑operated location, we pride ourselves on delivering exceptional client experiences, a warm team culture, and strong operational excellence. We are looking for a leader who can elevate our standards, strengthen our brand, and drive sustainable growth.

ABOUT THE ROLE

The Spa Manager oversees all day‑to‑day operations of the spa, ensuring outstanding client care, strong team performance, and achievement of financial goals. You will lead by example—coaching, motivating, and developing a high‑performing team while maintaining smooth operations, efficient processes, and a positive work environment.

KEY RESPONSIBILITIES

Leadership & Team Management

- Lead, coach, train, and set expectations for RMTs, Estheticians, and Spa Associates
- Recruit, interview, hire, onboard, and retain top talent
- Conduct performance evaluations, set individual and team goals, and manage accountability
- Resolve team conflicts professionally and maintain a positive, collaborative culture
- Enforce brand standards including uniforms, professionalism, and client‑care protocols
- Recognize and reward team achievements

Client Experience & Sales

- Ensure every client receives an exceptional spa experience
- Conduct consultations with first‑time guests and recommend appropriate services
- Drive membership sales, upgrades, retail product sales, and rebooking
- Implement client‑service programs and training to elevate guest satisfaction
- Handle client concerns and resolve issues with empathy and professionalism

Operations & Administration

- Oversee daily spa operations to ensure efficiency and smooth workflow
- Manage scheduling, payroll preparation, inventory, ordering, and reporting
- Track KPIs, staff productivity, sales performance, and cost management
- Monitor P&L;, expenses,



and budget targets
- Maintain compliance with Hand & Stone policies, procedures, and brand standards
- Ensure cleanliness, organization, and operational readiness at all times

Business Growth & Marketing

- Support local marketing initiatives and community engagement
- Contribute to business planning, promotions, and growth strategies
- Leverage social media (posting, responding, promoting services) as needed
- Build strong client relationships to encourage retention and referrals

QUALIFICATIONS

- Minimum 2–3 years of spa, wellness, hospitality, or medical spa management
- Proven ability to lead teams and deliver exceptional customer service
- Strong sales background with ability to meet or exceed revenue targets
- Solid understanding of spa services, retail operations, and cost management
- Experience with scheduling, payroll, inventory, and KPI tracking
- Ability to work flexible hours: days, evenings, weekends, holidays
- Strong communication, problem‑solving, and organizational skills
- Social media experience is an asset
- A growth mindset and desire to build a long‑term career with us

WHAT WE OFFER

- Competitive salary: $23–$25/hr based on experience
- Uncapped commissions & performance bonuses
- 30–40 hours per week
- Perks available for full‑time employees
- Supportive, family‑like team culture
- Comprehensive training and ongoing development
- Significant growth opportunities within the spa
- A workplace where your leadership truly makes an impact

JOIN US

If you are a motivated leader who thrives in a client‑focused, fast‑paced environment—and you’re excited to help shape the future of Hand & Stone Newmarket—we would love to meet you.

Apply today and build a rewarding career where wellness, leadership, and growth come together.

Pay: $23.00-$25.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

- Dental care
- Extended health care
- Flexible schedule
- Store discount
- Vision care

Experience:

- spa, wellness, hospitality, or medical spa management: 2 years (required)

Work Location: In person

📌 Spa Manager – Hand & Stone Massage & Facial Spa (Newmarket) (Canada)
🏢 Hand & Stone Massage and Facial
📍 Canada