Role Overview

At Lift Clinic, we lift people as a team so they can step toward success by their own definition. The Assistant Clinic Manager serves as the primary anchor for our front-of-house client experience while stepping up to directly support the Clinic Manager with daily administrative operations, team coordination, and marketing initiatives. This role bridges front-desk execution with operational leadership across our integrated physiotherapy, chiropractic, massage therapy, and strength coaching/athlete development services.

Key Responsibilities

Front-of-House & Client Experience (Primary Focus)

- Patient Hospitality: Deliver welcoming "Grandmother visits" level customer service, answer client inquiries, and maintain brand-standard cleanliness in the lobby and treatment spaces.
- Scheduling & Billing: Utilize JaneApp to book appointments, process payments, collect fees, and manage third-party insurance correspondence.
- Communication Management: Manage phone lines via Talkroute, handle general email correspondence, and execute retention, winback, and confirmation call workflows.
- Daily Clinic Operations: Execute daily digital checklists, perform light cleaning/sanitizing, restock products, and manage clinic laundry and plant care.

Operational & Managerial Assistance

- Shift & Schedule Support: Assist the Clinic Manager in organizing front-desk shift coverage for the Client Experience Coordinator (CEC) team to ensure full operational coverage.
- Billing & Administrative Oversight: Help audit billing accuracy, assist with accounts receivable for 10–15 clinicians,



and ensure compliance with policies for parties like ICBC Greenshield and Pacific Blue Cross.
- Inventory Delegation: Monitor and delegate general and clinical supply stock management to maintain proper supply levels.
- Metrics & Quality Control: Track phone answer rates, booking conversions, and client scorecards alongside the manager to maintain service standards.

Marketing & Community Engagement Support

- Content Creation: Assist front-desk staff in producing and publishing social media content, monthly newsletters, and website blog updates.
- Reputation & Events: Track Google Review collection efforts and assist with the setup and coordination of community events and student mentorship programs.

What We are Looking For:

- University level education, Bachelor’s degree or higher is preferred
- Highly organized leader who values teamwork, delegation, accountability, and efficiency
- Ability to multitask and manage competing priorities in a quick-paced environment.
- Thrive in a growth-oriented environment and are passionate about supporting health and performance in clients
- Problem solver keen to support the dual nature of our business (Clinical Services and strength & conditioning)
- 2+ years of experience in customer service, hospitality,



healthcare administration, or fitness/wellness industries
- Experience leading a team, including hiring, training, and performance management is a strong asset
- Strong proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar)
- Proficiency in JaneApp (or similar booking/billing software) is strongly preferred
- Proficiency in WordPress, MailChimp, Canva and social media platforms is preferred
- Passion for rehabilitation, performance, and client-centered care.

Why Join Us?

We are invested in your professional growth. For the right person, this position may have the chance to grow as the clinic expands (either to a larger location or multi location). You’ll have access to ongoing training in leadership, administration, marketing, mentorship, and AI-driven systems.

Apply Today! Applicants will be reviewed on a first come first serve basis.

- Submit your resume and cover letter through Indeed application
- We'll provide a quick 10-minute screening call for shortlisted applicants
- Approved candidates will complete a Google Form pre-screening questionnaire.
- Finalists will be invited to an in-person interview where you can meet our team, see the clinic and learn more about the position.
- Top candidates will be invited for a final interview.

Applicants are encouraged to browse our website and google reviews to further understand our business.

We thank all candidates for their interest. However, only those shortlisted will be contacted for a screening call.

Pay: $25.00-$27.00 per hour

Work Location: In person

📌 Assistant Clinic Manager (Canada)
🏢 Lift Performance and Rehabilitation Clinic
📍 Canada