We are currently recruiting for Service Coordinators to support our clients across the Tri-Cities region, including Coquitlam, Port Coquitlam and Port Moody. Successful candidates will join our workforce pool.

A successful candidate would be one that comes from a background of HVAC and/or mechanical contracting and fluent in scheduling/dispatching HVAC technicians to jobsites with excellent communication skills & the ability to pivot with changes.

Requirements:

- 3+ years of administrative/coordinator experience within the HVAC and/or Mechanical industry
- 2+ years of service dispatching, scheduling in a mechanical or field service environment
- Excellent communication skills: written & verbal
- Ability to prioritize tasks & meet deadlines in a fast-paced environment
- Willingness to learn & support a team
- Reflects longevity in previous employment history
- Flexible with the ability to pivot with changes that arises on jobs

Duties:

- Answer all customer & service inquiry calls incoming
- Dispatching (3+) Service Technicians with the necessary parts to perform the job
- Constant communication with Technicians on the jobs & supporting them: tracking parts, obtaining appropriate customer approvals
- Optimize resource utilization by coordinating multiple service requests based on urgency
- Following-up with customers on updates & service resolution process
- Review schedule requisitions,



distances & personnel availability to minimized operating costs & time-efficiency
- Anticipating and planning for increases/decreases in service volumes, shifting resources in response to seasonal and other fluctuations.
- Recording and distributing information to appropriate departments, including site information, service issues, sales opportunities, dispatch activities, and workplace safety issues in our internal systems.
- Coordinating office and warehouse activities, managing shipments, inventory, and office supplies.
- Maintaining job and administrative files, formatting reports, managing work reports, and taking meeting minutes.
- Managing Technicians and fleet maintenance schedules.
- Providing scheduling and logistical support for meetings, events, travel, field schedules, and reservation arrangements.
- Fulfilling additional responsibilities as assigned

What's In It For You:

- Live local, work local in the Tri-Cities!
- Full-Time & Permanent roles
- Monday to Friday, daytime hours
- $24-$28 an hour, depending on experience

Any further considered candidate that is being considered for the role, will hear back within 2 business days of applying.

IND1

Job Types: Full time, Permanent

Pay: $24.00-$28.00 per hour

Benefits:

- Extended health care

Flexible language requirement:

- French not required

Experience:

- HVAC/Mechanical: 3 years (required)
- service technician dispatch: 2 years (required)

Work Location: In person

📌 Service Coordinator (Canada)
🏢 Express Employment Professionals
📍 Canada