ABOUT THE COMPANY

Prevail Rehab & Performance is a rehab and sports performance clinic dedicated to helping active adults move better, live pain-free, and stay strong for life. We are an athlete-owned clinic built around a passion for strength training, performance, and long-term results.

We believe rehabilitation should do more than temporarily reduce symptoms. Our care model focuses on uncovering root causes, guiding patients through structured treatment programs, and teaching exercise-based strategies that support lifelong resilience and performance.

Our patients choose us because traditional treatments haven't solved their problems — and they're willing to invest in world-class care that gets results. We operate at the highest standard of patient care, combining clinical excellence with exceptional service. Every detail matters, from the moment a patient walks through our door to their final session.

To learn more, visit:

- www.prevailrehab.ca/about-us
- www.instagram.com/prevail.rehab.performance

Our hours:

- Mondays to Fridays 8am – 8pm
- Saturdays 9am – 5pm
- Sundays CLOSED

THE ROLE

We're hiring a Clinic Concierge to be the first and last impression of our clinic.

Your job is to deliver a first-class experience for patients from the moment they walk in to the moment they leave. This role combines hospitality, organization, and problem-solving. You will not just “check people in.” You'll create exceptional first impressions, manage seamless patient experiences, and ensure our operations run flawlessly for every appointment.

You'll be the central hub connecting patients, practitioners, and our systems — solving problems proactively, managing relationships, and upholding the premium experience our patients expect.

WHAT YOU'LL DO

Patient Experience & Hospitality

- Greet patients warmly as they arrive, open the door, help with coats, and offer refreshments (water, coffee)
- Create a welcoming,



professional atmosphere that reflects our premium positioning
- Anticipate patient needs and ensure every interaction exceeds expectations

Scheduling & Communications

- Manage appointments across Google Calendar, Jane App (EMR), and our internal CRM
- Contact patients via phone and text to reschedule appointments and reduce no-shows
- Identify and resolve scheduling conflicts before they become problems
- Handle patient questions, concerns, and requests with professionalism and problem-solving

Administrative & Financial

- Process patient payments accurately and efficiently
- Send patient receipts after each appointment
- Flag issues or patterns that need practitioner or management attention

WHAT WE'RE LOOKING FOR

- Exceptional interpersonal skills: you genuinely enjoy helping people and creating positive experiences
- Strong problem-solving ability: you think ahead, stay calm under pressure, and find solutions
- High attention to detail and organizational skills
- Comfortable learning and managing multiple digital systems
- Professional communication via phone, text, email, and Instagram DM’s
- Flexibility to work weekdays and weekends (preferred, but not required)
- Fitness or strength training background (preferred)
- Reliable, punctual, and accountable

If selected for an interview, we will contact you by email for next steps.

Job Types: Full-time, Part-time, Permanent

Pay: $20.00-$30.00 per hour

Expected hours: 15.0 – 40.0 per week

Application question(s):

- What makes you a good fit for this position? Please provide specific details.
- This role requires long-term availability and is not suitable for short-term or summer employment. Are you able to commit to a long-term position?
- How many hours are you available each week?
- This role requires explicit, professional verbal communication with patients and colleagues in English. On a scale of 1–10, how would you rate your English communication skills?

Work Location: In person

📌 Front Desk Medical Receptionist / Clinic Concierge / Patient Experience Coordinator / Gym Front Desk (Toronto)
🏢 Prevail Rehab & Performance
📍 Toronto