Come grow with us at Two Sisters Vineyards located in the heart of wine country in beautiful Niagara-on-the-Lake.

Two Sisters Vineyards is an ultra-premium winery with 150 acres of vineyards in Niagara-on-the-Lake, Ontario. Reporting to the Retail Manager, the Concierge is the first point of contact for all guests entering the property; they provide fast, friendly service by actively engaging guests as they enter the property. It is a role that always requires a professional manner with clear spoken answers to guests to assist them. This position will be responsible for traffic flow when the guest arrives on property, and will be knowledgeable about the offerings of the winery that the guest can take part in. This position requires exceptional communication skills, the ability to multi-task, and able to work under pressure in a calm and collected manner. If this sounds like you, then we would love to meet you.

KEY RESPONSIBILITIES WILL INCLUDE, BUT NOT BE LIMITED TO:

· Uphold professionalism and adhere to Two Sisters Vineyards practices and policies.

· Greet and welcome every guest that comes into the winery with a positive and friendly demeanor.

· Coordinate flow of guests across the estate from concierge desks and check-in points.

· Manage reservations and process wine tastings and tours.

· Receive and direct phone calls and messages to appropriate departments.

· Check guests in for tours and experiences and escort them to where they need to be.

· Communicate effectively with retail management and staff on availability of tours and tastings.

· Upsell winery tours and experiences.

· Handle cash payments and credit payments.

· Maintain a clean and neat front desk area.

WE WILL INTERVIEW:

· Someone with successful experience as a front desk agent or related hospitality experience





· Someone who can multitask and is comfortable working and adapting to the demands of a fast-paced environment

· Someone who takes direction well and constructive feedback with the aim to improve

· Someone who takes pride in their work, the environment and seeing everyone around them succeed

· Someone that has excellent verbal communications skills, and can use those skills to think on their feet

What We’re Looking For:

- Minimum 1 year of concierge or front desk agent experience in hospitality, restaurant, tourism or hotel environment.
- Smart Serve Certification.
- Strong communication and organization skills with an enthusiastic attitude.
- Open and flexible for all shifts including evenings and weekends for the duration of the season.
- Strong negotiation skills and a patient demeanour in a rapid-paced environment.
- Must be comfortable learning and operating POS and reservation software to a high level of proficiency. Experience with reservation software preferred.
- Must be able to meet the physical requirements including standing for extended periods of time, navigating stairs and lift, and carrying up to 40lbs.

What We Offer:

- Comprehensive paid training and access to extensive wine education
- Discounts at Kitchen.76, Events, and at our Boutique on gifts and wine
- Complementary tastings for you and your guests
- Discounts on tours and Wine Experiences
- The opportunity to work a premier Niagara winery.

Flexible language requirement:

- French not required but considered an asset

Ability to commute/relocate:

- Niagara on the Lake, ON L0S 1J0: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Customer service: 1 year (required)

Work Location: In person

Job Types: Full-time, Part-time, Permanent

Pay: From $17.60 per hour

Benefits:

- On-site parking

Experience:

- concierge in hospitality, restaurant, or tourism environment: 1 year (required)

Work Location: In person

📌 Concierge (Niagara-on-the-Lake)
🏢 Two Sisters Vineyards
📍 Niagara-on-the-Lake