Position Summary

The Guest Services Supervisor supports the daily operation of the Guest Services Department by supervising front desk staff and ensuring service standards, safety procedures, and operational policies are consistently followed. This role provides leadership on shift, actively participates in front desk operations, and assists in resolving guest concerns while maintaining a professional and welcoming environment.

Key Duties and Responsibilities

Duties may include, but are not limited to, the following:

- Assist in the day-to-day operations of the Guest Services Department to ensure prompt, courteous, and professional service
- Supervise, guide, and support Guest Services Agents, providing direction, coaching, and performance feedback
- Participate in front desk operations, including guest check-in and check-out, reservations, billing, phone communications, and luggage coordination
- Maintain room and guest security by enforcing policies related to key control, check-in/check-out procedures, and confidential information
- Monitor staffing levels and provide coverage to ensure operational needs are met




- Address guest inquiries, concerns, or complaints in a calm and professional manner, escalating when appropriate
- Review service quality and teamwork on shift and recommend or assist with additional training as required
- Support the Guest Services Manager with daily administrative tasks, labor monitoring, and operational reporting
- Promote compliance with health, safety, and security policies and procedures
- Communicate and collaborate with other departments to support smooth hotel operations and guest satisfaction.
- Support the hotel’s sustainability initiatives in alignment with the Green Key Global program by promoting energy conservation, waste reduction, and environmentally responsible practices.
- Perform any other job-related duties as assigned.

Job Types: Permanent, Full time

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Experience:

- Front desk: 1 year (preferred)

📌 Guest Services Supervisor (Moncton)
🏢 Crowne Plaza Moncton Downtown
📍 Moncton