Job Title: On-call Receptionist
Hours: Casual/On-call, Monday – Friday, hours vary based on coverage needs
Wage: $23/hour

Nature of Position

The On-Call Receptionist provides reception and administrative support on an as-needed basis, covering staff absences, breaks, vacations, and peak periods. This role supports the full-time Receptionist and helps maintain a welcoming, safe, and organized front desk environment.

As the first point of contact, the Receptionist plays an important role in creating a positive and respectful experience for clients, visitors, and service providers.

Key Responsibilities

- Serve as the first point of contact by welcoming clients, visitors, service providers, and government representatives in a calm, respectful, and professional manner
- Answer and manage a multi-line phone system, directing calls appropriately and taking clear, accurate messages when needed
- Provide general information about programs and services, helping connect individuals to the appropriate staff or supports
- Complete opening and/or closing procedures when scheduled, including unlocking or securing the office and preparing the front desk for daily operations
- Maintain a clean, safe, and welcoming reception and lobby area, including monitoring the space and restocking the coffee station as needed
- Perform a variety of clerical and administrative tasks such as filing, sorting and distributing mail and packages, logging outgoing mail, photocopying, and faxing




- Support program and event sign-up processes, assisting clients and staff as required
- Maintain the daily employee in/out log during scheduled shifts to support workplace coordination and safety
- Provide general administrative and front desk support to staff, helping ensure smooth day-to-day operations
- Step in to provide coverage for breaks, absences, vacations, and high-volume periods, sometimes on short notice
- Carry out additional duties as needed to support effective, organized, and client-centered front desk operations

Qualifications

Education & Experience

- 2+ years of customer service or administrative experience
- Experience in a nonprofit or Indigenous-serving organization

Knowledge & Skills

- Strong communication and interpersonal skills
- Comfortable working independently and as part of a team
- Organized, detail-oriented, and able to multitask
- Ability to handle sensitive information with confidentiality
- Proficiency with Microsoft Office (Outlook, Word, etc.)
- Awareness of community resources and client-centered service approaches

Working Conditions

- On-call schedule with shifts offered based on operational needs
- May include a mix of sitting, standing, and light lifting

Requirements

- Satisfactory completion of a Vulnerable Sector Criminal Record Check.

To apply

Please submit your cover letter and resume through our website: kfs.bc.ca

Pay: $23.00 per hour

Work Location: In person

📌 On-Call Receptionist (Canada)
🏢 Ki-Low-Na Friendship Society
📍 Canada