Job Overview

Our client is seeking a dedicated Customer Service Representative/Order Entry specialist to join their team. In this role, you will serve as the primary point of contact for customers, handling inquiries, processing orders, and ensuring a seamless experience from initial contact to order fulfillment. The ideal candidate will have customer service and order entry in a manufacturing, mining and/or aggregate industries.

Location: Mississauga, ON

Compensation: $52,000-$55,000/yr

Working Hours: Monday to Friday 8am-5pm, 100% in office

Responsibilities

- Respond promptly and professionally to customer inquiries via phone and email, providing accurate information and solutions.
- Process customer orders, quotes, invoices and applications efficiently, ensuring all details are correctly entered into the system with high accuracy.
- Create, update and maintain accounts for new and existing customers.
- Handle customer complaints and provide appropriate solutions.
- Collaborate with sales and logistics teams to coordinate order fulfillment and resolve any issues that arise.
- Utilize analysis skills to monitor order trends, identify potential problems, and suggest process improvements.
- Uphold excellent phone etiquette and communication skills to foster positive customer relationships.
- Perform all other related duties as required.

Requirements:





- 3-5 years experience in a similar role (customer service or administration).
- High school diploma or equivalent.
- Experience in manufacturing, mining or aggregate considered an asset.
- Excellent communication skills, both verbal and written.
- Customer service orientation with a friendly yet professional demeanor.
- Ability to handle multiple tasks efficiently while maintaining quality standards.
- Knowledge of CRM systems or order management software is preferred.

ProTemps ProTege uses AI tools and platforms to identify and assess qualified candidates based on the requirements of the role. We welcome all applicants with relevant skills, qualifications and experience.

We welcome all applicants with relevant skills, qualifications and experience to apply.

ProTemps is a respected Canadian-owned staffing agency specializing in Temporary, Contract & Permanent placements. Our offices are strategically located in Mississauga, (servicing the GTA) and Calgary, (servicing all of Alberta). ProTemps provides a comprehensive suite of solutions across a variety of industries and sectors.

Pay: $52,000.00-$55,000.00 per year

Perks:

- Dental care
- Extended health care
- Paid time off

Education:

- Bachelor's Degree (preferred)

Experience:

- Customer service: 5 years (required)
- Order entry: 5 years (required)
- Manufacturing: 5 years (required)

Work Location: In person

📌 Customer Service Representative/Order Entry (Canada)
🏢 ProTemps Canada
📍 Canada