After-Hours On Call Scheduling Coordinator – Remote

Weekly Rate: CA$300–$600 per week

Happy at Home Health Care Services is currently seeking two professional and reliable After-Hours Scheduling Coordinators to join our team. This is a flexible, remote (work-from-home) on-call position ideal for individuals who are calm under pressure, highly organized, dependable, and comfortable working independently during non-business hours.

This role involves receiving calls from multiple home care offices and providing after-hours support to their clients and caregivers with scheduling and coordination needs.

Please note: This is not a high-volume call position. You are only required to respond when clients, caregivers, or home care offices call with scheduling or staffing needs during your assigned on-call hours. There may be periods with little or no activity, but you must remain available and able to respond promptly during your scheduled hours.

Position Overview

This is a rotational after-hours position providing scheduling, communication, and coordination support outside of regular office hours. Team members work on a one-week-on / one-week-off rotation, ensuring continuous after-hours coverage.

You will be supporting multiple home care offices by responding to calls and assisting their clients and caregivers with after-hours scheduling needs.

Full training is provided. Previous on-call experience and scheduling experience are considered robust assets.

Schedule

- Weekdays: 5:00 PM – 11:00 PM and 6:00 AM – 8:00/9:00 AM
- Weekends: Full coverage required during your scheduled on-call week
- Rotation: One week on / one week off
- Work Location: Remote / Work from Home
- Applicants must be available to respond promptly to calls during their assigned on-call hours.

Key Responsibilities

- Receive and respond to after-hours calls from multiple home care offices, caregivers, and clients




- Provide after-hours scheduling and coordination support
- Assist caregivers and clients with scheduling-related needs
- Communicate professionally and compassionately by phone
- Coordinate urgent staffing and scheduling changes when required
- Ensure accurate and timely schedule updates
- Respond calmly and efficiently to unexpected staffing needs
- Maintain clear and accurate documentation
- Follow established procedures and escalation protocols
- Provide reliable after-hours support to home care offices and their clients

Qualifications & Requirements

- Strong professional phone etiquette with a calm, friendly, and confident communication style
- Excellent spoken and written English
- Strong organizational and time-management skills
- Ability to remain calm and professional under pressure
- Strong attention to detail
- Ability to work independently with minimal supervision
- Reliable internet connection and phone access while on call
- Willingness to complete training before transitioning fully into the remote on-call role
- Previous scheduling experience is an asset
- Previous after-hours or on-call experience is an asset
- Previous experience in home care, healthcare, customer service, dispatch, coordination, or a similar environment is an asset

Training

Full training is provided. Successful applicants will receive training on our scheduling processes, communication procedures, documentation requirements, and after-hours protocols.

Compensation

- CA$300–$600 per on-call week, depending on assigned responsibilities and coverage requirements
- Flexible work-from-home opportunity
- One-week-on / one-week-off rotational schedule
- Ongoing scheduling stability within a growing organization
- Full training provided

If you are dependable, organized, professional, and enjoy working independently in a flexible remote environment, we would love to hear from you.

Work Location: Remote (Work from Home)

Pay: $300.00-$600.00 per week

Work Location: Remote

📌 After-Hours ON CALL Scheduling Coordinator (Canada)
🏢 Happy at Home Healthcare Services
📍 Canada