We are looking for a Customer Service Specialist to join one of Montreal’s fashion importers!

The ideal candidate is organized, proactive, detail-oriented, and customer-focused, with the ability to thrive in a fast-paced environment.

Key Responsibilities

- Provide professional, responsive, and solutions-oriented customer service.
- Manage inquiries from retail partners and online customers.
- Process sales orders, returns, and return authorizations accurately.
- Resolve customer issues and ensure timely follow-up.
- Develop and maintain strong customer relationships.
- Identify opportunities to support sales and meet customer needs.
- Perform accurate data entry and maintain customer information.

Qualifications

- 3+ years of customer service experience, ideally within fashion, apparel, or retail.
- Experience working with boutique retailers or wholesale accounts.
- Strong communication, organization, and problem-solving skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Comfortable working in a fast-paced, team-oriented workplace.
- EDI experience is an asset.

Work Location: In person

📌 Customer Service Specialist (Canada)
🏢 Recrutement Prestige
📍 Canada