- Providing front line customer service including: receiving all incoming calls and directing to appropriate personnel, providing program information, pre-screening potential clients to determine program eligibility, assist with retention calls for existing clients and making appointment for potential clients;
- Scheduling client appointments, contacting referred clients;
- Opening, sorting and distributing mail;
- Updating the job bank and job boards;
- Generating computerized reports and data checks, data entry to assist other staff with case management;
- Ensuring accurate and timely collection and input of data into the CAMS /ES Cases;
- Attending regularly scheduled staff meeting and preparing minutes;
- Performing administrative support functions – correspondence, request for payment, PO requisitions, coding invoices for accounting department, maintaining attendance records, and filing;
- Reconciling credit card statements;
- Other duties as assigned; and
- Working in compliance with the Occupational Health and Safety Act.
Location/Campus
Thunder Bay Campus
Education
Minimum level of formal education required for the position
1 year certificate or equivalent education
Specific course(s), certification, qualification, formal training or accreditation required for the position
Additional Requirements
- Excellent communication skills, both oral and written;
- Excellent customer service skills;
- Excellent organizational skills, ability to organize priorities to meet deadlines; and
- Excellent keyboarding skills and proficiency in MS Office, including Access data base.
Field(s) of Study
Office Administration or equivalent
Experience
Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position
Minimum of one (1) year
Type of Experience
Related practical work experience in secretarial/clerical field
Previous experience in social assistance would be an asset.
Posting Detail Information
Posting Number
SU-P-24-202P
Close Date
Hours of Work
Shift Type
📌 Clerk/Receptionist- Northwest Employment Works (Thunder Bay)
🏢 Confederation College
📍 Thunder Bay
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