WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!
If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.
For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by September 28, 2026 to be considered for this exciting opportunity.

The Search Experience Specialist is responsible for ensuring the quality, relevance, and integrity of the ecommerce search experience across digital travel platforms. This role acts as the primary owner of search result quality, monitoring how travelers discover destinations, hotels, and products, and proactively addressing issues that negatively impact usability, trust, or conversion.
During platform migration, the role plays a key part in maintaining and reconciling search data across booking engines, ensuring consistency and continuity of the traveler experience. The incumbent works cross-functionally with Merchandising, CRO, Product, and Technology teams to diagnose root causes of search issues and continuously improve search performance, and reports into the Merchandising Manager in the Ecommerce department.
WHAT YOU'LL BE DOING
Search Quality Monitoring & Evaluation

- Curate and maintain a high-relevance destination database, ensuring that all new countries, regions, cities, airports, and landmarks are accurately mapped and functional across all product types (e.g., Hotel, Flight, Packages).
- Evaluate search result quality to ensure accuracy, relevance, and alignment with traveler intent.
- Monitor zero results, low results, and misleading searches, identifying patterns that negatively impact on the traveler's experience and actively participating in the design and implementation of corrective solutions.
- Identify and flag poor search experiences, including misleading results, incorrect availability, or irrelevant listings.
- Ensure search filters accurately reflect inventory characteristics and traveler needs.
- Manage the continuous alignment of search logic with evolving third-party partner.
- Audit and validate search widget configurations for all current destination launches act as key Ecommerce stakeholders in destination activation.

Data Governance & Platform Migration Support





- Maintain and reconcile search data across booking engines during migration to ensure consistency and reliability of results.
- Analyze third-party system logic and data architecture to design and execute comprehensive QA frameworks, ensuring seamless data parity and search relevance during platform migrations.
- Identify data gaps, mismatches, or regressions introduced during migration and work with internal teams to resolve them.
- Support business continuity by helping ensure search quality is maintained throughout platform transitions.

Root Cause Analysis & Issue Resolution

- Diagnose root causes of search quality issues, including data integrity problems, configuration errors, or ranking logic limitations.
- Translate qualitative search findings and quantitative signals into actionable insights.
- Provide structured feedback to Product and Technology teams to support continuous improvement of search logic and relevance.

Cross-Functional Collaboration

- Align search behavior with merchandising strategies to maximize commercial opportunities, maintaining a balance between revenue-driven product placement and a high-integrity discovery experience.
- Collaborate with CRO, Content, and Product teams to align search behavior with site experience and funnel optimization.
- Act as an advocate for the traveler by ensuring changes do not degrade search usability or transparency.
- Work in collaboration with RM, System Analysts, and the Product team to ensure search logic reflects real-time inventory availability, technical system constraints, and long-term product enhancements.

Performance Monitoring & Reporting

- Monitor search performance using analytics and diagnostic tools (e.g., Google Analytics, logging tools).
- Analyze search performance signals to identify friction and growth opportunities, translating them into prioritized actions across merchandising, inventory, and product teams to improve conversion, relevance, and revenue.
- Conduct regular audits of search health and contribute to ongoing quality assurance processes.
- Track and communicate improvements related to search quality initiatives.

WHAT YOU BRING TO THE TEAM

- Bachelor’s degree in Marketing, Ecommerce, Information Technology, Tourism, or a related field, or equivalent professional experience.
- Experience or exposure to ecommerce, search analysis, digital merchandising, SEO, or website quality assurance.




- Strong attention to detail and ability to identify patterns or inconsistencies in data and user experience.
- Comfort working with analytics tools and large datasets.
- Clear written and verbal communication skills.
- Ability to manage multiple tasks in a rapid-paced, collaborative environment.
- Experience supporting platform changes or system migrations (nice-to-have).
- Exposure to ecommerce or travel related digital platforms (nice-to-have).
- Familiarity with CRO concepts or funnel optimization (nice-to-have).
- Experience working with cross functional teams (nice-to-have).
- Experience working with content management systems (CMS) (preferred).

Competencies

- Analytical Thinking
- Attention to Detail
- Collaboration & Teamwork
- Customer / Traveler Focus
- Data Accuracy & Quality Awareness
- Problem Identification
- Continuous Improvement Mindset

WHY WORK WITH US?

- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

📌 Search Experience Specialist (Montreal)
🏢 Vacances Air Canada / Air Canada Vacations
📍 Montreal