HIring for a dedicated Customer Service-Logistics Specialist. You will serve as a key point of contact for clients and internal teams, ensuring smooth coordination of logistics operations and delivering exceptional customer service. Your responsibilities will include managing data entry processes, providing administrative support, and analyzing logistical data to optimize service delivery. The ideal candidate will possess strong communication skills, proficiency in English and robust problem-solving.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and courtesy, adhering to established phone etiquette standards.
- Manage data entry tasks accurately within logistics management systems to ensure real-time tracking and recordkeeping.
- Assist customers with order tracking, delivery scheduling, and resolving shipment discrepancies efficiently.
- Maintain clear communication with internal departments to coordinate shipments, inventory updates, and delivery timelines.
- Uphold high standards of customer service by demonstrating active listening, empathy, and effective communication skills.
- Support continuous improvement initiatives by providing feedback on logistics processes and customer interactions.
Experience
- Prior experience in customer service roles within logistics or supply chain environments is preferred.
- Demonstrated proficiency in data entry with attention to detail and accuracy.
- Strong analysis skills to interpret logistical data and identify actionable insights.
- Excellent communication skills across diverse audiences with the ability to maintain professionalism at all times.
- Familiarity with phone etiquette standards and remote communication tools.
- Experience working in a fast-paced environment that requires multitasking and problem resolution.
#ProM
ProTemps ProTege uses AI tools and platforms to identify and assess qualified candidates based on the requirements of the role. We welcome all applicants with relevant skills, qualifications and experience.
We welcome all applicants with relevant skills, qualifications and experience to apply.
ProTemps is a respected Canadian-owned staffing agency specializing in Temporary, Contract & Permanent placements. Our offices are strategically located in Mississauga, (servicing the GTA) and Calgary, (servicing all of Alberta). ProTemps provides a comprehensive suite of solutions across a variety of industries and sectors.
Pay: $20.00-$23.00 per hour
Application question(s):
- Are you legally authorized to work in Canada?
Education:
- Secondary School (required)
Experience:
- Customer Service: 3 years (required)
- Order entry: 2 years (required)
- Data Entry: 2 years (preferred)
- Logistics: 1 year (preferred)
- Transportation Industry: 1 year (preferred)