The Front Desk Agent plays a key role in delivering exceptional guest service and ensuring smooth daily operations. This position requires a friendly, qualified individual who enjoys working in a fast‑paced hospitality environment.
Key Responsibilities
- Greeting guests upon arrival and providing a warm, hospitable welcome
- Accurately recording guest information in the property management system and directing guests to their assigned rooms
- Handling incoming calls, managing room reservations, and confirming existing bookings
- Processing guest payments, preparing invoices, and completing check‑out procedures
- Assisting guests with additional service requests, including catering inquiries, wedding bookings, group retreats, and special event coordination
Preferred Qualifications
- Previous hotel or front desk experience is considered a strong asset
- Experience with Opera PMS or cloud‑based property management systems is highly preferred
- Strong communication skills, attention to detail, and a customer‑focused approach
Benefits
- Full‑time employees become eligible for benefits after 9 months of continuous employment
Job Types: Permanent, Part-time, Full-time
Pay: From $16.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
Flexible language requirement:
- French not required
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Customer service: 2 years (required)
Work Location: In person
📌 Front Desk Agent (Medicine Hat)
🏢 Medicine Hat Lodge
📍 Medicine Hat
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